FAQ

We always do our best to get your order to you as quickly as possible, and we work with trusted local delivery partners in different countries to make shipping faster and smoother.

Since each piece is personalized, we usually need about 1–3 business days to make your order, plus about 1 business day for careful packing before it ships.

After shipping, delivery usually takes:

• United States: 4–8 business days
• Canada: 5–9 business days
• United Kingdom: 4–9 business days
• Other European countries: 5–12 business days
• Australia & New Zealand: 5–10 business days

Depending on the destination, we work with delivery partners such as SPEEDX, GOFO, YANWEN EXPRESS, USPS, Emile Express, Royal Mail, Australia Post, New Zealand Post, and other reliable local carriers.

In short — we make it with care, pack it with care, and send it with trusted shipping partners to help it reach you as quickly as possible.

You can check your order anytime using the tracking link in your shipping email.

If tracking has not updated yet, please don’t worry. In the early shipping stage, your package may already be moving with our logistics partner before the local carrier scan appears.

If you still need help, please contact us with your order number or the email used at checkout, and we’ll help you check.

Please don’t worry — this is normal.

Your package is usually already moving, but tracking may stay on “Shipping Order Created” for about 5–6 days before it reaches the local delivery carrier.

Once tracking updates, it usually means your package is close and may arrive within about 2–3 days.

We work with dedicated logistics partners who collect packages from our handmade studio and move them toward your country or local area first. During this early transit stage, the tracking system may not show every movement.

For local delivery, we work with partners such as SPEEDX, GOFO, YANWEN EXPRESS, USPS in the U.S., Emile Express in Canada, Royal Mail in the U.K., SpeedX, Australia Post, and New Zealand Post in Australia and New Zealand, plus local postal services in other countries.

I’m so sorry you haven’t found your package yet.

Please first open your order confirmation or shipping confirmation email, then click the tracking number or “Track Your Order” button.

On the tracking page, click the carrier name or the tracking number shown on the right side of the page.

Our delivery partners usually provide a delivery photo or proof of delivery, which may show exactly where the package was left.

Please also check your mailbox, porch, garage, parcel locker, front desk, neighbors, or anyone else in your household who may have received the package.

If you check the delivery details and still can’t find it, please contact us with your order number. We’ll help you look into it.

The personalization box is usually right above the “Add to Cart” button on the product page.

If it doesn’t show on your side, no worries. You can leave the name or custom text in the note box at checkout.

You can also place the order first and email us at dede@minemega.com with your order number and the exact text you’d like engraved.

Please make sure the spelling is exactly how you want it to appear on the item.

No problem. Please add each name one at a time.

1. Enter the first name in the personalization box.
2. Click “Add to Cart”.
3. Go back to the product page.
4. Enter the second name.
5. Click “Add to Cart” again.
6. Repeat this until all names are added to your cart.

This helps us make sure each personalized item has the correct engraving text.

Yes, if your order has not entered production yet, we’ll do our best to help.

Please contact us as soon as possible with your order number and the exact updated name or custom text you’d like.

Since every item is personalized, we usually begin making orders quickly. Once production has started, changes may no longer be possible.

Please don’t worry. Just contact us with your order number and the exact name or custom text you would like engraved.

You can also email us at dede@minemega.com. Please include your order number or the email used at checkout so we can find your order quickly.

Yes, please contact us within 24 hours after placing your order if you need to change the shipping address.

Please send your order number, recipient name, or the email used at checkout, followed by the full new shipping address.

We usually make personalized items within 1–2 days, so we can update the address as long as the order has not shipped yet.

If your order has already shipped, we may not be able to change the address from our side.

You can still contact us, and we’ll check what options are available. If the package is already with the carrier, address changes may depend on the local delivery company.

I’m really sorry this happened.

We do our best to make each product carefully and pack every order safely, but packages can sometimes be damaged during delivery, or an incorrect or damaged item may arrive.

Please contact us and include:

• Your order number
• Clear photos of the product
• Photos of the package as it arrived
• A short description of the issue

Please don’t worry. We’ll review the situation and help make it right. Depending on the situation, we may arrange a replacement or refund.

I’m sorry about that. Please contact us with your order number and a photo of everything you received, including the package.

We’ll check your order details and help you as quickly as possible.

Because each item is personalized and made to order, cancellation is only possible before production begins.

Please contact us as soon as possible with your order number. If your order has not entered production yet, we’ll do our best to help.

Once the item has entered production, we may no longer be able to cancel it.

Personalized items are made specially for each customer, so they usually cannot be returned unless they arrive damaged, defective, or incorrect.

If there is a problem with your order, please contact us with your order number and photos of the issue. We’ll review it and help find the right solution.

Yes. Each personalized item comes in a gift-ready box, so it’s easy to give as a present.

In most cases, yes. If you want to customize different words, please leave the exact text in the personalization box or checkout note.

You can also email us after ordering with your order number and the exact text you want.

Yes, we can help with bulk or wholesale orders.

Please contact us with the quantity you need, the delivery country, and the names or text you want engraved.

Simply click the “Add to Cart” button, then go to your cart and click “Check Out”.

After that, enter your shipping and payment details to complete your order. You can also choose PayPal if you prefer.

Yes. All payments are processed securely.

We use trusted payment providers such as PayPal and Shopify Payments to help protect your information.

You can also use PayPal to pay with major credit cards, even if you do not have a PayPal account.

Our business is based in 1021 E Lincolnway 5673, Cheyenne, Wyoming 82001, USA.