Before you send us a message
We’re a small handmade studio, and many messages are about tracking, personalization, address changes, or delivery updates. To help you faster, we’ve listed the most common answers below.
If your question isn’t covered here, please send us a message with your order number, recipient name, or the email used at checkout. We check messages every evening and will make sure every message gets answered.
Why is my tracking stuck on “Shipping Order Created”?
Please don’t worry — this is normal. Your package is usually already moving, but tracking may stay on “Shipping Order Created” for about 5–6 days before it reaches the local delivery carrier.
Once tracking updates, it usually means your package is close and may arrive within about 2–3 days.
My order says delivered, but I didn’t receive it
Please open your shipping email and click your tracking number or “Track Your Order”.
On the tracking page, click the carrier name or tracking number. Our delivery partners usually provide a delivery photo or proof of delivery showing where the package was left.
If you still can’t find it, contact us with your order number and we’ll help check.
Can I change my shipping address?
Yes, please contact us within 24 hours after placing your order.
Please send your order number, recipient name, or checkout email, followed by the full new shipping address.
We usually make personalized items within 1–2 days, so we can update the address as long as the order has not shipped yet.
I don’t see where to enter the name
The personalization box is usually above the “Add to Cart” button.
If it doesn’t show on your side, no worries — you can leave the name or custom text in the note box at checkout.
You can also place the order first and email us at dede@minemega.com with your order number and exact text.
How do I order multiple names?
Please add each name one at a time.
- Enter the first name in the personalization box.
- Click “Add to Cart”.
- Go back to the product page.
- Enter the next name and add it to cart again.
Repeat this until all names are added to your cart.
My package arrived damaged, wrong, or broken
I’m really sorry this happened. Please don’t worry — we’ll help make it right.
Please contact us with your order number, clear photos of the product, and photos of the package as received.
After checking the details, we may arrange a replacement or refund depending on the situation.
Need to contact us?
To help us find your order faster, please include one of the following when you send a message:
- Order number
- Recipient name
- Email address used at checkout
- A short description of what you need help with
- Photos, if the item arrived damaged, wrong, or broken
Email: dede@minemega.com
Contact Us
Do you have any question?
Business name: MineMega
Address: 1021 E Lincolnway 5673, Cheyenne, Wyoming 82001, USA
Response time: Within 24 hours